9 A smart move, according to the body language expert, is to fall silent and cross your arms when the other person veers off-topic and brings up something you don't like. “You'll see that your conversation partner quickly shifts back to the earlier topic where he did get a response from you. Many people want to be actively listened to. You can use that. Tip: occasionally tilting your head signals even more interest.” Micro-Expressions With eye contact, we also show the other person that they have our attention. Additionally, it has a regulating function. For instance, you can hand over your speaking turn, Van Marwijk notes, with all the advantages that entails. “If you've been speaking for a while, you give someone the signal to take over the conversation by looking at them a bit longer than usual. In a group, this is especially handy to do with someone who has been nodding along with you; you give the turn to the person who agrees with you.” For the more trained eye, micro-expressions in others are an instrument. Your conversation partner might, in a split second, press their lips together slightly, indicating anger or suppressing a feeling. Slightly raised eyebrows reveal that the other person is pleasantly surprised by your message, while a small frown indicates the opposite. “If you mention your price during the sales process, you know in the first situation that you shouldn't lower it,” says Van Marwijk. Steering the situation to another phase – like the sale – by changing the context is also an option. Van Marwijk says: “In many on-the-floor conversations, the customer doesn’t walk away, prompting the salesperson to keep talking. In those cases, it’s good to literally move away from the product. And invite the customer to sit at a table or in another area. This marks the next step, that of the purchase.” Not entirely sure if your non-verbal communication is on point? Jan Stevens has another tip: ask for feedback. “You can maybe adjust your body language a bit. Although some perspective is also useful. Non-verbal communication remains largely a matter of perception.” looking at them a bit longer than usual. In a group, this is especially handy to do with someone who has been nodding along with you; you give the turn to the person who agrees with you.” For the more trained eye, micro-expressions in others are an instrument. Your conversation partner might, in a split second, press their lips together slightly, indicating anger or suppressing a feeling. Slightly raised eyebrows reveal that the other person is pleasantly surprised by your message, while a small frown indicates the opposite. “If you mention your price during the sales process, you know in the first situation that you shouldn't lower it,” says Van Marwijk. Steering the situation to another phase – like the sale – by changing the context is also an option. Van Marwijk says: “In many on-the-floor conversations, the customer doesn’t walk away, prompting the salesperson to keep talking. In those cases, it’s good to literally move away from the product. And invite the customer to sit at a table or in another area. This marks the next step, that of the purchase.” Not entirely sure if your non-verbal communication is on point? Jan Stevens has another tip: ask for feedback. “You can maybe adjust your body language a bit. Although some perspective is also useful. Non-verbal communication remains largely a matter of perception.” What Body Language Reveals 33 2024 - number 4 - promzvak.nl
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